Returns and Exchanges
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase from Premiere Vanities. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
Returns & Exchanges.
If you are not satisfied with your purchase for any reason, you can return or exchange the product within 14 days of receipt. Your product is ONLY eligible for return or exchange if the item is still inside its original packaging in new, unused and resalable condition.
All products properly returned under this policy are eligible for a refund, which may include a refund to the original method of payment or a check issued by Premiere Vanities. We will refund you for the total purchase price, upon receipt of the product, less round trip shipping and any applicable restocking fees. A restocking charge may apply to specifically noted products. Additional fees may apply if not returned in original packaging. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits, so allow for 1-2 billing cycles for your refund to appear on your statement.
If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used at our online store accessible at premierevanities.com.
Please contact customer service at 858-205-3158 for further instructions on your return.
Our customer service hours are Monday-Friday, 8:00 AM to 4:00 PM PST.
Damaged or Incorrect Items Received.
- PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL.
It is required that you inspect the packaging/box condition before the delivery agent completes the delivery. When signing for your delivery, any packaging damage must be noted on all copies of the delivery receipt. Any items rejected based solely on the condition of the packaging may result in re-delivery of the item(s) for a complete customer inspection. - DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
- ALL CLAIMS FOR SHIPPING OR MANUFACTURING DAMAGES MUST BE SUBMITTED WITH PHOTOS TO OUR CUSTOMER SERVICE DEPARTMENT WITHIN 3 DAYS OF DELIVERY. WE DO NOT ACCEPT DAMAGE CLAIMS AFTER THE THIRD DAY.
Premiere Vanities along with our suppliers, reserve the right to repair or replace any piece of merchandise. Many minor damages may be easily repaired to showroom quality. The decision to repair or replace will be at the discretion of Premiere Vanities. It will be at the discretion of Premiere Vanities to have a professional furniture medic inspect the damages and to assist us in determining if the items will be repaired or replaced. If Premiere Vanities determines that repair is impractical, you will be shipped a replacement.
Should you decide not to allow Premiere Vanities to repair or replace your item, the item may be returned under our standard return policy, which includes deduction of round trip shipping and handling.
In the unlikely event that your order is incorrect, missing parts, damaged or defective, please contact customer service at 858-205-3158 within 3 days or delivery and we will have the situation remedied. We will make every effort to assist you in obtaining the necessary replacements or repair appointments as quickly as possible.
NOTE: If replacement has been determined by Premiere Vanities, please note that Premiere Vanities along with our suppliers do not have an extensive parts department. In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item. However, due to our wide selection of merchandise, it is impossible to keep all parts and items in stock all the time. There are times replacements must be ordered directly from the manufacturer. Our manufacturer is located overseas, resulting in a potential lead time of 60 to 90 days.
Refunds or Credits as Settelment For Damaged or Missing Parts:
If a credit or refund has been determined by Premiere Vanities, once agreed upon by the customer, the credit or refund is acknowledged as complete settlement for the issue.
Once the credit or refund has been agreed to and accepted by the customer, the customer hereby fully and completely settles, remises, releases and forever discharges Premiere Vanities from all claims, debts, demands, actions, causes of action, lawsuits, sums of money, contracts, agreements, judgments and liabilities, and any and all other demands of any nature whatsoever, at law or in equity, statutory or otherwise, whether known or unknown, that customer has, or which may hereafter accrue against Premiere Vanities, its officers, agents, employees and attorneys, growing out of or in any way related to or accrued as a consequence of any accident, casualty, or event that occurred in connection with the sale, purchase, and delivery of Premiere Vanities household furniture to the customer.
