Terms & Conditions + Helpful Information
SHIPPING SERVICES
• Free Shipping Service – Home Delivery
For in stock items, your merchandise will be delivered to you within 3 weeks from the date purchased.
A uniformed delivery specialist will deliver your merchandise to the front area of your home, or garage if you would prefer. You will be responsible for moving the item(s) inside and to their final destination, so please make arrangements accordingly. Your merchandise will not be unpacked, brought up any stairs or to its final destination. If you require any of these services, please see our Delivery Upgrade section below. Shipping times are close estimates, not guaranteed dates of delivery.
Free Shipping applies to all items shipped out with a vanity order. If you wish to order the matching mirror(s) or linen cabinet at a later date, a $99.00 to $149.00 shipping fee will apply. Please contact a Premiere Vanities customer service representative for a quote.
• Expedited Shipping Service
Need your vanity faster? Expedite it! Expedited Shipping is a shipping upgrade available for most in stock items. With Expedited Shipping your merchandise will be delivered to you within 7 to 10 business days from the date purchased. A uniformed delivery specialist will deliver your merchandise curbside. You will be responsible for moving the item(s) up any driveways and into your home, so please make arrangements accordingly. Your merchandise will not be unpacked, brought in-home, up flights of stairs or to its final destination. You will have the option to add Expedited Shipping to your order during the checkout process. You may also contact a Premiere Vanities customer service representative to have Expedited Shipping added to your order.
Please Note: As with our Free Shipping Service, Expedited shipping times are close estimates. Adding Expedited Shipping to your order does not guarantee a delivery date. Expedited Shipping fees are nonrefundable. Expedited Shipping must be added to your order at the time of purchase. After this time it may not be added.
• Delivery Upgrades
If you wish to have your merchandise unpacked, brought up any stairs or to its final destination, please contact a Premiere Vanities customer service representative for more information and pricing.
Please Note: All delivery upgrades must be added to your order at the time of purchase. After this time, delivery upgrades may not be added.
• Alaska and Hawaii
Please contact a Premiere Vanities customer service representative for more information.
• Canadian Shipments
We ship to Canada on a regular basis however it is not part of our Free Shipping Service.
All of our shipments originate in the United States. Therefore, the following will apply to Canadian shipments:
1. Duty assessed by the Canada Border Services Agency (9.5%)
2. 5% Canadian goods and services tax (GST)
3. Border processing fee ($75 per shipment)
For your convenience these will be added to your order. Premiere Vanities will complete all required export documentation, and will pay applicable duties and taxes in your behalf in order to expedite your shipment through Customs. Provincial Consumption Taxes (HST and QST) are not included with the Canadian shipping fee and if applicable, are the financial responsibility of the customer.
For in stock items, shipping times typically run 3 to 4 weeks from the date purchased. Shipping times are close estimates, not guaranteed dates of delivery. Canadian deliveries are curbside only. You will be responsible for moving the item(s) up any driveways and into your home, so please make arrangements accordingly.
Please contact a Premiere Vanities customer service representative for pricing and to have Canadian Shipping added to your order.
• International Shipments
Premiere Vanities does not offer shipping outside the contiguous United States. If you wish to have merchandise shipped outside of the contiguous United States via Freight Forwarder, it will be the customers responsibility to make the arrangements.
After your merchandise has been turned over from our shipping agent to the Freight Forwarder, Premiere Vanities, along with their partners, are no longer liable, in any way, for defects or damages, natural or unnatural, seen or unseen. We strongly recommend that you have your Freight Forwarder, on your behalf, thoroughly inspect every item upon delivery to them for any shipping damages or manufacturing defects. If shipping damages or manufacturing defects are present, they will need to be reported to us within 3 days of delivery to the Freight Forwarder. Please see the “Delivery Information” section below for full details, terms and processes.
After the merchandise leaves the contiguous United States, the customer hereby fully and completely settles, remises, releases and forever discharges Premiere Vanities, along with their partners, from any and all shipping and or manufacturing defects and damages, natural or unnatural, seen or unseen, claims, issues, fees and liabilities. All warranties becomes void once shipped outside of the contiguous United States.
DELIVERY INFORMATION
While we never expect or anticipate problems with your delivery, accidents do happen. For this reason, please read information below to better understand your role and responsibilities for receiving your shipment, as well as procedures for handling items that have been damaged during transit.
• Shipping & Delivery Times
Shipping and delivery times are calculated based on product availability, size and your location. With our Free Shipping service, in stock will typically be delivered to you within 3 weeks from the date purchased. All shipping times and delivery dates are close estimates, they are not guaranteed.
Although we make every attempt to have you merchandise delivered correctly, undamaged and on-time, accidents and delays do sometimes occur. Please note that Premiere Vanities does not hold any financial responsibility nor will we compensate for unexpected delivery/time delays or home improvement coordination such as scheduled plumbers, contractors, etc. We highly recommend that you schedule your appointments after receiving and inspecting your merchandise. Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.
• Delivery Appointments
You will receive a phone call from the delivery company when your merchandise has reached your local area. At this time a delivery appointment will be scheduled and a delivery time frame will be assigned between the hours of 8:00am and 5:00pm. You will need to be available during this assigned time frame to accept and inspect your merchandise. Any additional charges due to delivery requests outside normal delivery hours or days will be at the customer's expense. Any pre-scheduled appointments missed by the customer will result in a redelivery fee at the customer’s expense.
• Receiving & Inspecting Your Delivery
It is required that you inspect the packaging/box condition before the delivery agent completes the delivery. When signing for your delivery, any packaging damage must be noted on all copies of the delivery receipt. Any items rejected based solely on the condition of the packaging/box may result in re-delivery of the item(s) for a complete customer inspection. If the items are found to be undamaged upon further inspection, any re-delivery fees charged will be at the customer’s expense.
Once the delivery agent leaves, please inspect ALL pieces of your order for damages and defects. Damages or manufacturer defect must be reported to a Premiere Vanities customer service representative within 3 days of delivery.
IMPORTANT: If you decide to refuse your shipment due to visible product damage, please inspect ALL pieces of your order even if advises otherwise by the delivery agent. It is crucial in this situation that you take pictures to document ALL product and packaging damage before the delivery agent leaves with the refused shipment. Having the pictures in your possession, especially in the event of damage, allows us to work more quickly and efficiently with you to resolve the situation without delay. If the entire shipment is not inspected initially, re-delivery may be required for full customer inspection. Images and information regarding the damages are not always obtainable from the shipping company, resulting in a delayed claims process. If you have any questions or concerns, please contact a Premiere Vanities customer service representative for more information.
• Signing for Your Delivery
Premiere Vanities along with all partners, require a signature at time of delivery. If you make arrangements for someone else to accept your delivery, you still hold the same responsibilities as if you signed for the shipment. If you make arrangements for the carrier to leave the merchandise without a signature, you wave all rights and release Premiere Vanities and all partners from all responsibility regarding the shipment. Any exception to this voids Premiere Vanities responsibility for the condition of the merchandise or other delivery issues.
• Items Delivered Damaged
• If your merchandise has been delivered damage, please contact a Premiere Vanities customer service representative within 3 days of delivery for further assistance.
• All damage claims must be filed with photos to our Premiere Vanities customer service department within 3 days of delivery. We will make every effort to assist you in obtaining the necessary replacements or repair appointments as quickly as possible, and at no extra cost to you. After the third day, any issue regarding damaged or missing parts will be the financial responsibility of the customer.
• If you are holding your new merchandise pending completion of a home improvement project, DO NOT WAIT to inspect your order. In the unlikely event your merchandise has been delivered damaged, we will not be able to assist you after the third day.
• Premiere Vanities along with our suppliers, reserve the right to repair or replace any piece of merchandise. Many minor damages may be easily repaired to showroom quality. The decision to repair or replace will be at the discretion of Premiere Vanities. It will be at the discretion of Premiere Vanities to have a professional furniture medic inspect the damages and to assist us in determining if the items will be repaired or replaced. If Premiere Vanities determines that repair is impractical, you will be shipped a replacement. Should you decide not to allow Premiere Vanities to repair or replace your item, the item may be returned under our standard return policy, which includes deduction of round trip shipping and handling.
• Premiere Vanities holds no responsibility for damage to the home by the home delivery company. It is the customers responsibility to file a claim with the freight company should any damage occur.
• Premiere Vanities is not financial liability in excess of the purchase price on any order.
• Replacement Items For Damaged or Missing Parts
If replacement has been determined by Premiere Vanities, please note that Premiere Vanities along with our suppliers do not have an extensive parts department. In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item. However, due to our wide selection of merchandise, it is impossible to keep all parts and items in stock all the time. There are times replacements must be ordered directly from the manufacturer. Our manufacturer is located overseas, resulting in a potential lead time of 6 to 14 weeks.
Backsplash Replacements: Due to the extremely delicate nature of natural stone, all replacement backsplashes are precut into 3 pieces to avoid any reoccurrence of damage during shipping.
• Credits or Refunds as Settelment For Damaged or Missing Parts
If a credit or refund has been determined by Premiere Vanities, once agreed upon by the customer, the credit or refund is acknowledged as complete settlement for the issue.
Once the credit or refund has been agreed to and accepted by the customer, the customer hereby fully and completely settles, remises, releases and forever discharges Premiere Vanities from all claims, debts, demands, actions, causes of action, lawsuits, sums of money, contracts, agreements, judgments and liabilities, and any and all other demands of any nature whatsoever, at law or in equity, statutory or otherwise, whether known or unknown, that customer has, or which may hereafter accrue against Premiere Vanities, its officers, agents, employees and attorneys, growing out of or in any way related to or accrued as a consequence of any accident, casualty, or event that occurred in connection with the sale, purchase, and delivery of Premiere Vanities household furniture to the customer.
ORDERING
• Product Images & Information
Our items are measured from the widest points on the product.
Althought we make every attempt to provide proper measurments please note errors can accidently occur. We strongly advise that all final measurements be taken from the actual item(s) once delivered as dimensions may vary slightly from product to product.
The products we carry are built using natural materials and have custom finishes. Slight variations between product finishes is common. We do our best to show and match the finishes and colors of each piece accurately. The images shown online are close representations of the product’s actual colors, within the limits of computer monitors. All computer monitors differ slightly meaning the colors that appear on them will vary slightly as well. Colors can also vary due to personal perceptions and printing differences. This variation of natural color makes each item unique and does not merit free return or exchange.
• Receipt
The order confirmation that you receive via e-mail is your official receipt. If you would like a copy of this receipt, please contact a Premiere Vanities customer service representative.
• Cancel or Change Order
All in stock items ship from our warehouse within 1 to 3 business days. Cancellations and changes to existing orders are only accepted up until the product has moved from the "Pending" to the "Processing" stage. Once the product has Processed, standard return & exchange policies will apply. Please contact our customer service center for more information.
• Payment Methods We Accept
Visa - MasterCard - Discover - American Express - Google Checkout - PayPal
• Sales Tax
Sales tax will only be charged on orders shipped to California (CA)
• Tracking Your Order
Once your order has shipped, you will be sent an email notification with your tracking information as soon as it becomes available. For questions or help tracking your order, please call our customer service center and provide the representative with your last name and order number.
• Back Ordered Items & Ship Short Option
If your order has been backordered due to a shortage of inventory you will be notified by our customer service center.
If part of your order, such as a matching mirror or linen cabinet, is backordered due to a shortage of inventory, your order will be held in our warehouse until all items are in stock. If you would like the available items shipped out first, we will be happy to ship your order short but please note that shipping fees will apply for the additional items when they become available. Our Free Shipping Service only applies to our bathroom vanities. If a ship short situation occurs on your order, you will be notified by our customer service center.
PRIVACY & SECURITY
• Our Privacy Policy
To view our Privacy Policy please click here
• Safe & Secure Shopping
We guarantee that every transaction you make will be safe. Our site uses SSL certificates to make certain that our buyer’s personal information remains safe.
RETURN & EXCHANGE
• Satisfaction Guarantee
Our number one priority is to provide our customers with selection and service that exceeds all expectations. We offer a 14 day no questions asked return policy as long as your item is in new, resalable condition and in its original packaging. No exceptions.
• Return & Exchange Policy
If you would like to return or exchange your item(s), please contact a Premiere Vanities customer service representative within 14 days of delivery. Returns and Exchanges will not be accepted after the 14th day. No exceptions will be made.
To view our entire return and exchange policy please click here
• Packing & Sending Your Return or Exchange
Before packing and returning your item you must first call our customer service center to determine your eligibility.
• Product Guarantee
We stand behind all manufacturer warranties. All "0M" vanity models carry a 1-year manufacturing warranty from the date ordered. For detailed information on a specific product warranties please contact our customer service department.
STILL NEED HELP?
• Customer Service
To contact Premiere Vanities customer service please call 858-205-3158 or email us at support@premierevanities.com
